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Category: The Job

Aesthetics & Heuristic Organization

I once read a paper early in my career about aesthetics as a means of heuristics in the field of organizations. This was a boon for me because it pushed me in a direction that I may have overlooked at that time.

Today I want to visit some of those concepts and maybe you too can see the benefits of aesthetic heuristics.

Before we continue it would be pertinent to look at the topic of aesthetic organizational research, the organization represents a contact resulting from the human ability to utilize all senses to produce knowledge.

When we follow this approach, the area in which knowledge is generated is further developed in languages and in processes that cannot be verbalized or are very difficult to verbalize, such as gestural languages or intuitive processes. The ability to produce knowledge thus begins not only with communication, but already with the ability to sense and perceive.

Moreover, this approach is not systematic, but emphasizes the heuristics with which organizational life takes place, and does not follow the myth of rationality.

Unlike rational and intellectual knowledge, aesthetic ability is heavily dependent on heuristic mechanisms, which is not logically detectable, but nevertheless binds the organization to a reality that is at least as powerful as behavior certainties.

The aesthetics do not follow rationality so much as obey forms such as hieroglyphs, gestures, myths and metaphors.

As a result, the rational analysis has shifted the discussion away from the claim that such a claim is capable of recognizing facts in the most appropriate way in the best possible way, but rather an aesthetic view is required that interprets, since only in this way is the system really relevant and can be examined and, above all, can reach the right and targeted conclusions. The aesthetic knowledge corresponds to the post-modern understanding of organizations, since this is also partial, fragmentary and modest and has far more to do with the postmodern consumer and customer than the generalizable, universal and objective Knowledge of rational analyses.

Passive perception, that is, attention, is therefore not synonymous with aesthetics, since aesthetics are a tool of contemplation and observation, and actively and not only passively interferes in the processes of perception. But aesthetics are also not synonymous with artistic understanding, since there is no processing of materials here, but only a consideration. Moreover, aesthetics are not an emotion caused in particular by a sense, but a heuristics that arises from several experiential impressions, i.e. a mesh, and should be used for this purpose. Thus, the approach calls for far more than the analytical approach, since here the observer also integrates into the observation process viewer. Wanting to rely solely on analysis does not engage at the very moment without aesthetics, when the observer must reach conclusions without support, and this is exactly what happens with every analysis when data is used.

So there will always be a moment when the observer has to intervene in what is happening. Aesthetics in the field of organizations therefore always, not only with expirations of language, but already to include processes and unverbalized gestures and mimics in order to arrive at a synthesis rather than just an analysis.

In conclusion you can see how important aesthetics are as a tool for organization when the aesthetic nature of the subject are taken into account. When this happens full potential is achievable with less direct involvement; that is through indirect means, i.e. engagement through passive perception through aesthetic heuristics.

Thoughts on Pricing

While I would like to avoid being cliché, pricing is often an under utilized and oft misunderstood strategy. So today I wanted to look at contribution margin-based pricing with you in my continued series of business related pieces.

What is contribution margin-based pricing? It is a is a pricing strategy which works without any mention of gross margin percentages. Many people are unfamiliar with it but I had the good fortune to have an amazing professor in college that saw the benefit at looking at intensely at pricing strategies that were not commonly utilized in the US at the time.

The main draw to the strategy is that it maximizes the profit derived from a company's assortment, based on the difference between a product's price and variable costs. You can calculate that by taking the product's contribution margin per unit. Then taking one's assumptions regarding the relationship between the product's price and the number of units that can be sold at that price you arrive at the product's contribution to total firm profit; This is a contribution to the operating income, which is maximized when a price is chosen that maximizes the Contribution Margin Per Unit X Number of Units Sold.

Depending on the level of employment of the strategy, a distinction is made between fixed and variable costs, which together result in the total cost.

We will look at that in just a moment.

However, first let us look at the required contribution, and how the cover can also be derived from the invoice. The contribution per unit sold is based on the net selling price minus variable costs.

Price – Variable Costs Per Unit = Contribution Margin Per Unit

The contribution does not take into account the fixed costs, i.e. the costs required to maintain the company. A contribution to cover occurs precisely when the sales revenue per unit is greater than the variable costs. The contribution to cover is thus the short-term price floor and is used precisely if it is to be decided whether:

Performance or foreign reference:

  • Acceptance of additional orders
  • General pricing policy

In order to reach the profit zone, either the price per unit must be increased or more customers gained through marketing measures in order to increase the net selling price than the total cost ( profit). Depending on the price policy, the price must either exceed the total cost, in the long term at least, or be higher than the contribution to cover; Aware that the short-term applies only to additional orders or the decision in pro/contra own performance. The contribution statement can also be used to inferred the operating result by making the sum over all units sold.

Unlike the commonly applied coverage contribution bill, this is used in connection with the Profit Center to figure out what coverage the Profit-Center bears in the general fixed costs for the company.

In many cases, the contribution statement still takes into account sales proceeds with which this profit center in particular works. In particular, this applies to pricing policy within market structure. So the net selling price is not set, but the gross selling price minus the cabling reductions like discounts.

Otherwise, the bill remains the same.

To put it simply, variable cost is the contribution to cover minus fixed cost, resulting in a profit/loss scenario per unit sold.

The Business Side of Networking

I have been working professionally as a consultant for the last fifteen years. Through those years I have been given out between 750-1000 business cards with my contact information on them. Honestly I can’t say how many I give out each year. I only know the upper limit since each year I order that number and I have never had to order additional cards. One year I counted how many I had left and it was around two-hundred and fifty and that seems about reasonable to assume that it holds for the other years as well. It is hard to be certain though since I recycle my old cards once the new ones arrive.

This year my mother made the statement that she would like to get some as well. At first I had to let out a small laugh. It was cute and I couldn’t understand why. After all, she is retired and never had a need in her working years to give them out.

So why would she now be interested in them?

First, let us consider why you need business cards in the first place. Who do you hand out a business card and in what situation?

Sure they are an important advertising tool.

It provides you with a way to make an impression, especially when you provide them with well-designed cards.

While many opt to design their own, e.g. with Word or another word processor, many professionals pick a high-end option that is specific to their industry. While the first option can work for some; My mother is one of those people that could forgo the extra expense, I have always left the design to a professional.

For me it is a question of how I want to present myself. I don’t need to simply drop contact information, that isn’t what they are for. You need to make an impression, it needs to stand out make an impression. It will be used as a gauge of your professional demeanor. If they don’t see that it has been professionally designed they will question your competence. This sounds harsh; It is superficial and has no baring on who you are but it is there so I need to keep it in mind and work within those confines.

Networking is an important aspect of any industry, these small pieces of paper are one aspect that that should be seen as a tool.

Like any tool, it is only useful when you have it on hand and how to use it properly. You should always have a few of your business cards with you, regardless of the situation you will be glad that you had at least one when you needed it. So no matter where you go keep a couple of them in your purse. Regardless of where you keep them it is important to ensure that thy do not buckle or get stains. As I said it has to due with appearances. So that they maintain their form I keep mine in a small case.

Make sure that you never pass on dirty or crunched cards. This seems incredibly unprofessional and could have undesired results. Just recycle the unusable cards and move on.

I have found it works well to add them to letters to my customers. For example, if you send an invoice, you can include a cover letter as well as your name card. Throughout the years I have used several ways to enclose these two additional pieces of paper in the envelope. Currently I use letterhead that has pre-punched mounts included where the address would normally go. Though I have use adhesive strips to fasten them to the cover letter. If you are uncertain if this will work for you use a paper clip to test.

No matter how much we rely on technology I don’t think that we will ever loose the need to have business cards.

When you have appointments with customers and events, you should always have your business cards at your fingertips. For appointments, hand over your business card when you are making introductions. This also has the advantage that your interlocutors do not confuse your name.

A year or two after I began working I learned a lesson that I will share now as a more than little embarrassing story. At that time things felt more overwhelming, it felt like balancing plates on sticks. Needless to say one of the aspects that was missing was organization that comes from experience. Once while at a trade show I had amassed a small collection of cards. To keep them from getting bent they were piled together with mine.

That was a mistake.

While making the rounds I accidentally gave the wrong card out. What is more embarrassing was that it was the card from one of his colleagues in the company. The contact did pay off a year later so it was not a complete failure but at the time my face was red.

The moral of the story?

If you get business cards from others, ensure that you keep them separate don’t put them together with your own – that could lead to confusion.

The way that I am now just filing them away isn’t enough. Whenever I receive one it gets filed aside with note on where I met the person and what we discussed. This prevents confusion and you can go through the stack again at the end of the day and consider who you contact first.

Going back to my mother she felt like they would be a nice way to leave here contact information with new acquaintances.

The idea is sound, the implementation on the other hand, is slightly overdone.

In college one of the students was known for giving them out for the same reason. While I am certain he has found success in his professional life, it was out of place at the time. Social setting dictates when you are safe to hand them out. Under a group of my peers it is not uncommon for them to be passed around or shown off in this setting. When I am invited to a less formal gathering where I don’t know those attending the thought does not cross my mind.

Decide where it is appropriate and when it is sensible to make a potential contact.

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